.How do i book an apartment ?
You can book directly through our Website, WhatsApp, or call us.
we also accept bookings via Airbnb and other platforms.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and online payments.
full payment is required to confirm your booking.
.Do you require a security deposit?
.Caution Fee: a refundable security deposit is required at check-in.
This will be returned after checkout if no damages are found.
What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is by 12:00PM. Early check-in or late check-out is subject to availability .
Do i need to provide any document at check-in?
yes, a valid means of identification(passport, driver’s License, or national ID) is required.
Can i extend my stay?
yes, extension requests should be made at lease 48hrs before checkout, subject to availability.
What facilities are available in the apartment
Our apartment are fully furnished with a kitchen, Wifi, air-conditioning , smart TV, and 24/7 power, security, etc
Is there housekeeping service?
yes, daily or weekly housekeeping is available depending on your stay duration.
Do you provide toiletries and towels?
yes, fresh towels, toiletries, and bed lines are provided for all guests.
Can I have visitors?
yes, visitors re allowed but must register at the reception.
Overnight guests must be pre-approved.
Are pet allowed
Unfortunately, we don’t allow pets in our apartments.
Is smoking allowed?
Smoking is strictly prohibited inside the apartment because of apartment smoke alarm’ a designed smoking area is available .
Is the apartment safe?
yes, we have 24/7 security, CCTV surveillance, and gated access for your safety
Is Parking available
yes, free and secure parking is available for all guests
What is your cancellation policy?
Cancellations made at 48 hours before check-in are eligible for full refund. Late cancellations may incur charges 30%
How long does it takes to receive my refunds?
Refunds are processed within 3-5 business days.
How Can i reach customer support?
You can contact us via Whatsapp, Email, or 24/7 customer support line for any inquiries.
08169060805
info@hunterscoveapartment.com.ng
